Terms of service

Curalb is a service of ⟨not yet provided⟩ sh.p.k., NIPT ⟨not yet provided⟩, ⟨not yet provided⟩, Albania ("we", "us"). Contact: info@curalb.com, ⟨not yet provided⟩. Full company details are in our legal notice.

We help people from abroad arrange dental treatment in Albania. We listen to what you are looking for, put you in touch with a dentist at a partner clinic we have an agreement with, help you understand the quote, and — if you ask — arrange your hotel, airport transfers and a translator. We stay in contact before, during and after your trip.

We are not a healthcare provider. We do not practise dentistry or medicine, we do not diagnose, and we do not give medical advice. Every clinical decision — whether treatment is suitable, what treatment you receive and how it is carried out — is made by the treating dentist, who is responsible for it.

General information on our website, such as treatment descriptions and price ranges, is not advice about your own situation and is not an offer.

Sending an enquiry, the assessment call with a dentist and our coordination of your treatment are free of charge for you.

We are paid a commission by the partner clinic when treatment is completed. The commission is paid by the clinic, not added to your bill by us, and we will tell you its amount if you ask before you accept a quote. Clinics cannot pay us to be recommended or to appear higher on our website.

You pay us only for optional travel services you choose to have us arrange (see below).

After your enquiry we arrange a video call on WhatsApp with a dentist from the partner clinic. They will ask about your dental and medical history and, if you have one, look at your X-ray or photographs.

• The call is a preliminary assessment, not an examination. The dentist can only judge what they can see and what you tell them.
• Any treatment plan or price given after the call is provisional. It is confirmed, and may change, after the dentist examines you in person at the clinic — for example if an X-ray taken there shows something that was not visible before. If the plan or price changes, the clinic must explain why before any treatment starts, and you are free to decline.
• Please tell the dentist honestly about your health, medication and previous dental treatment. Leaving something out can make treatment unsafe.

If you decide to go ahead, your contract for treatment is directly with the clinic, not with us. The clinic sets the price, takes payment, provides the treatment and any warranty, and is responsible for the quality and safety of its care. Its own terms apply to the treatment, and we will make sure you receive them in writing before you travel.

Nothing is booked until you have accepted a written quote from the clinic. You are never obliged to proceed.

If something goes wrong with your treatment, contact us as well as the clinic: we will help you communicate with the clinic, arrange a review, and follow the complaint through. We cannot, however, take on the clinic's legal responsibility for the treatment itself.

We arrange these only if you ask. You decide what you want; you are never required to book any of them through us.

• Before booking, we tell you in writing what we will book, the price, how and to whom you pay, and the provider's cancellation conditions. We book only once you have confirmed.
• The service itself is provided by the hotel, transfer company or translator. We choose providers carefully and will help if something is not as agreed.
• Cancellation and refunds: if you cancel, or your treatment dates change, we cancel or rebook with the provider for you. Whatever the provider refunds, we pass on to you in full. If a booking cannot be refunded under the provider's conditions, we will have told you so before you confirmed it, and we will still try to rearrange it for you.
• If we have to cancel a service for a reason on our side, you receive a full refund of what you paid us for it.

If you live in the EU or the UK: the statutory 14-day right to cancel a distance contract does not apply to accommodation or transport services booked for specific dates. For a translator's services you may cancel within 14 days of booking; if you asked the service to start within those 14 days, you pay for what was already provided, and once the service has been fully provided the right to cancel ends.

• Give us accurate contact and health information, and tell us if it changes.
• Arrange your own passport or identity document, flights and travel insurance, and check whether your insurance covers treatment abroad and its complications.
• Follow the dentist's instructions before and after treatment, including any follow-up appointments.
• Use our website lawfully — do not submit enquiries in someone else's name without their permission, or try to interfere with the service.

We carry out our coordination service with reasonable care and skill. If we fail to do so, we are responsible for loss you suffer that was a foreseeable result of that failure.

We are not responsible for the clinical treatment provided by the clinic, or for the performance of the hotel, transfer company or translator, because we do not provide those services — although we will help you resolve any problem with them. Nor are we responsible for delays or failures caused by events outside our reasonable control, such as flight cancellations or strikes.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

How we use your data, including your health information, is explained in our privacy notice. Cookies are explained in our cookie policy.

If you are unhappy with our service, write to info@curalb.com. We acknowledge complaints within 2 working days and aim to give you a full answer within 14 days.

We may update these terms, and the date at the top of the page shows when they last changed. The version in force when you agreed to a service applies to that service.

These terms are governed by the law of the Republic of Albania. If you are a consumer living in the European Union or the United Kingdom, you also keep the protection of the mandatory consumer law of your country of residence, and you may bring a claim in the courts of that country.