Aftercare

Problems with dental work rarely appear in the first week. They appear at three months, or at a year. By then you are 1,800 kilometres away from the person who did the work, and the industry's usual answer is silence. A company that will not tell you what happens at that point has not really sold you a treatment — it has sold you a flight.

Within five days of your treatment we send your dentist at home a complete clinical summary, translated into their language: what was done, the materials and implant systems used with their lot numbers, medications prescribed, what to watch for, and a professional contact at the clinic. Dentists often decline to touch another practice's work, and lack of documentation is a large part of why. This removes that reason.

We contact you at one week, one month, three months, six months and one year. Each time we ask specific questions about pain, function and how the work is holding up. That is partly for you and partly for everyone after you: it is how we find out which clinics actually deliver good outcomes, rather than which ones market well.

There is a defined process, and it is written into our agreement with every clinic. It covers remote assessment, whether the work is covered by warranty, who pays for a return flight if one is needed, and access to a local dentist for anything urgent that cannot wait. We would rather tell you this exists before you book than discover together that it does not.

We are not your dentist and we do not provide clinical care. We cannot guarantee an outcome, and no honest company can. Legal recourse against a clinic in another country is genuinely harder than at home, and you should understand that before you travel — it is in our terms, and your coordinator will say it out loud.